JPOS is a digital subscription service operated by Jantrah Tech Private Limited (Trading as JPOS), Pakistan. Nothing physical is shipped, so there are no goods to “return” — this policy explains, in plain terms, when you can cancel and when a payment is refunded.
1. Free trial first — pay only if you continue
- Your first month is completely free and no payment details are taken at sign-up.
- You only ever pay (Rs. 700/month per business) if you decide to keep using the Service, so you can fully evaluate it before spending anything.
2. Cancellation
- You may cancel at any time — simply stop renewing. There is no lock-in contract, no cancellation fee and no notice period.
- If you cancel during a paid month, the Service remains available until the end of the period you have paid for.
- After your paid period (and grace period) ends, access is paused. Your data is retained for a reasonable period so you can return, and you may request its deletion at any time.
3. When we refund
We refund payments in full in these cases:
- Duplicate payment — you accidentally paid twice for the same period.
- Overpayment — you sent more than the amount due (the excess is refunded, or credited to future months if you prefer).
- Payment without activation — you paid but your subscription was not extended and we cannot resolve it within 3 working days.
- Wrong transfer — you sent money to our account by mistake and never intended to subscribe (verified against our records).
- Cancelled before activation — you submitted a checkout order and paid, but ask us to cancel before your subscription has been activated.
- Service not provided as described — where the Service is materially unavailable or not as described and we cannot fix it within a reasonable time, as your rights under Pakistani consumer protection law allow.
4. When we do not refund
- Months of service that have already started or been used are not refunded pro-rata, except where a refund is required by applicable law of Pakistan.
- Payments already consumed against past usage before a cancellation.
- Suspension or termination caused by a breach of our Terms & Conditions (e.g. false payment proofs, unlawful use).
5. How to request a refund
- Contact us within 7 days of the payment using the details below.
- Include: your registered business name and email, the payment date, amount, method (Easypaisa / bank), and the transaction ID or slip.
- We verify the claim against our account statements and respond within 3 working days.
- If you are not satisfied with our response you may escalate to the relevant consumer protection authority or consumer court in Pakistan; nothing in this policy limits your statutory rights.
6. How refunds are paid
- Approved refunds are sent to the original payment method — the same Easypaisa wallet or bank account the payment came from — within 7–10 working days of approval.
- Where a payment was made through a payment gateway (card/wallet), the refund is processed back through that gateway; the provider’s own settlement time then applies.
- All refunds are made in Pakistani Rupees (PKR), for the amount actually paid (prices are tax-inclusive, so the tax portion is refunded with it).
In short: try the product free for a month, pay only if you continue, cancel whenever you like, and any duplicate, excess or unserviced payment comes back to you.
7. Contact us
Jantrah Tech Private Limited (Trading as JPOS)
P#Mc18, Phase 5, Ghouri Town, Islamabad, Pakistan